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SUPPORT - real people, real help

SERVICES

Here at Auswide Computers we offer computer related sales and repairs and pride ourselves on customer service and professional advice, from every day home users, small business, to large corporations.

Services

Click here if you are one of our business/corporate clients - Thank you

 

Trading hours:

 8AM—6:00PM Monday - Friday.

9am—1pm Saturday.

Closed Sunday. Public Holidays.

 

Phone: 08 82543522

 

In-Store Servicing Information.


Free Quotes*

We offer a free quote system where we will inspect/diagnose your device free of charge and inform you of the costs to repair the problem. No repairs will be performed until you have been contacted and agree on the price. We also strive to be transparent with our customers and will inform you if we believe it isn't worth repairing (possibly due to age/obsolete parts/cost). Our free quote system works on a queue, we do not offer appointments at this time. *We do not offer free quotes to products under warranty elsewhere as it could possibly void your warranty, or for insurance reports.

Quote Timeframe

Depending on workload most free quotes will begin being inspected/diagnosed within 2-4 business days, it could then take up to several hours or days to finish the job depending on part replacement requirements. You will be informed how long it should take before you agree to go ahead with the repairs.

Paid Quotes

In circumstances where you urgently need your device worked on, a $50 quoting fee will be charged upfront. This fee ensures that we will start the job on the same day, it does not mean we can guarantee the repairs to be completed by the same day (it all depends on what is at fault, and what parts will be needed etc). If we find that your device is unrepairable the $50 fee is non-refundable as it covers our costs on focusing purely on your urgent job.

Insurance Quotes

We charge a $100 fee for inspecting and writing up a formal letter and quote for damaged devices you wish to claim on insurance. ($50 per extra device, if multiple products are damaged) 


Labour Charges

Our labour charges reflect the time needed and the difficulty of the job, we do not charge per hour, we charge flat rate fees that are agreed upon by the customer before doing any repairs.

$100 labour— Minimum labour charge.

$150 labour—Standard labour charge.

$199 labour—Maximum labour charge. (Generally used in speciality repairs, or large jobs)

On-Site Servicing Information.


Arrange an appointment

Contact Us by Phone or E-Mail  we will then discuss the problems you are having and how we may assist you, as well as book a time for one of our technicians to come out to your premises. (Some jobs may not be suited for On-Site work, you are welcome to bring in your product for our In-Store Free quotes if this is the case - See above.)

Pricing

 

  • No call out fees within 15KM Radius of our workshop, if you are outside of this radius our call out fee is $30 per hour of driving (39A Anderson Walk, Smithfield, 5115)
  • $100 per hour, capped at a maximum of 2 hours - Minimum charge of $100 for any work up untill 1 hour. Our promise to you is that if we can’t fix your problem within 2 hours we will then take it back to our workshop and finish the job with no extra labour charges - some problems can be quite complex and require extra equipment/software only available in our workshop (part and software costs may be required, you will be informed first on any requirements)
  • $50 surcharge applies If you need a technician out on the same day.

 

Payment

Payment is required on job completion either with Cash, EFTPOS, Credit Card, or Electronic Funds Transfer.

We can email you an invoice/receipt On-Site.

 

 

 

                                       

 

More Services

 

 

We are pleased to offer a very diverse range of solutions in the area of computer hardware and related solutions. Following is a list of the services we most commonly offer

 

Custom computer manufacturing

It's a simple fact: different computing needs require different computing solutions. We've long been of the view that many computer hardware providers fundamentally limit their customers computing options by forcing them to stick to specific computer configurations and models. However, in order to truly have an effective computing platform, one needs a computer that is custom built to their requirements, be they technological, economical, or otherwise.

Our staff has custom designed, built, and deployed thousands of computers across an extremely wide range of organizations, ranging from small one-person businesses to major corporations. Our custom-manufactured computers are reliably and effectively used for tasks ranging from basic office computing through to high-performance internet servers. They are assembled on-site in our 200m^2 manufacturing area.

Retail computer and accessory sales

For those daily computer and software needs, we are pleased to provide our retail storefront, located at 39A Anderson Walk in Playford. We sell a range of computer hardware (including complete systems and peripherals), as well as computer software. Although we are well-stocked on the most popular items, both in our store and in our adjacent warehouse, we can also special order nearly anything computer-related, to meet your most specific needs.

Complete technical support and repair solutions

We also offer a very complete range of technical support solutions. This includes everything from "one-of" system repairs/restorations (e.g. fixing faulty hardware, conducting hardware upgrades, diagnosing OS difficulties, virus/spyware removal), through to on-site technical support/maintenance contracts backed by 24/7/365 phone support. Our staff is very well-versed in administering a wide range of technologies, including Microsoft Windows servers.

 

High-performance system design / manufacturing

One of our specialties involves the design and manufacture of high-performance computer systems -- perfectly suited for situations requiring robust computing power. Although not an exhaustive list, this generally includes intranet and file servers, database servers, server clusters, and web servers. (http://www.auswidecorporate.com/)

Internet and networking services

Internet and networking services are two other areas in which we specialize. In the former category, we provide a complete range of web hosting and internet domain management services, in addition to ADSL broadband (i.e. high-speed internet connectivity), primarily focusing on the business market segment. We also provide substantial expertise in a multitude of areas in computer networking. This includes constructing WANs (using radio, E1, A/S/SHDSL and other appropriate technologies) and network wiring/cabling. These services are often complimentary to the following category, namely remote video surveillance systems.

Remote video surveillance

Oftentimes, our clients require comprehensive security solutions, be it to monitor workplaces, protect valuable items/assets, or for other reasons entirely. Although not often a "traditional" role of an IT service provider, we are proud to construct and install comprehensive remote video surveillance solutions. These systems provide many impressive features, including recording full-motion video and empowering remote camera monitoring (via the internet).

 

Computer repairs, Laptop screen repairs, Gaming Computers, Gaming Parts.